Robotic Process Automation



         Robotic Process Automation

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. Robotic process automation reduces labour costs as well as prevents human error. In one example, a large consumer and commercial bank used 85 software bots to run 13 processes that handled 1.5 million requests in a year.  AI gets more intelligent over time by assessing the data that RPA can provide.

 

 

10 Example of Robotic Process Automation 

1. Call center operations

2. Data migration/entry and forms processing

3. Claims administration 

4. Onboarding employees 

5. Help desk 

6. Support the sales process 

7. Scheduling systems

8. Credit card applications 

9. Expense management 

10. Pulling data from multiple websites to find the best deal 

  

 

Use 

 

The hosting of RPA services also aligns with the metaphor of a software robot, with each robotic instance having its own virtual workstation, much like a human worker. The robot uses keyboard and mouse controls to take actions and execute automation. Normally all of these actions take place in a virtual environment and not on screen; the robot does not need a physical screen to operate, rather it interprets the screen display electronically. The scalability of modern solutions based on architectures such as these owes much to the advent of virtualization technology, without which the scalability of large deployments would be limited by available capacity to manage physical hardware and by the associated costs. The implementation of RPA in business enterprises has shown dramatic cost savings when compared to traditional non- RPA solutions.

 

There are however several risks with RPA. Criticism include risks of stifling innovation and creating a more complex maintenance environment of existing software that now needs to consider the use of graphical user interfaces in a way they weren't intended to be used.

 

RPA is used in most industries, particularly those that include repetitive tasks such as insurance, banking, finance, healthcare and telecommunications. RPA is used in finance to automate governance, reconcile accounts

 

 

For more information visit our website Eagle Insight

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